Return policy
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at hello@pearlsandpomegranates.com to obtain a Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return fourteen (14) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Any jewellery that a vendor describes as unable to be returned.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● All returns must be preapproved by Pearls & Pomegranates. Pearls & Pomegranates will provide the customer with the return address.
● The cost of returns for damaged items or items not as described will be paid for by the vendor. Returns for unwanted items will be paid for by the customer.
● Refer to each product listing for individual vendors' returns policies.
● Any information included in Pearls & Pomegranates's general return policy is surpassed by the policies on individual product listings.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
