Free shipping on all orders
Free shipping on all orders over £150 - automatically applied at checkout
Free shipping on all orders
Free shipping on all orders over £150 - automatically applied at checkout
If you need help placing an order, tracking your delivery, or anything else, we’re here to help. Email us at hello@pearlsandpomegranates.com, find us on Instagram @pearlsandpomegranates, or fill out the form below. You can also contact us via LiveChat in the bottom righthand corner of the screen.
Below are some of our common questions:
Once you've made your order you'll received an automated shipping confirmation email. If you haven't received this, reach out to hello@pearlsandpomegranates.com and we'll be happy to help.
Provided your order has not yet been dispatched, we can change your shipping address. Please reach out to hello@pearlsandpomegranates.com with your order number and the address you would like your order shipped to.
Pearls & Pomegranates does ship internationally. However, please be advised that buyers are responsible for any customs and import taxes that may apply. Neither Pearls & Pomegranates nor our jewellery partners can be held responsible for any delays due to customs.
Many of our jewellery designs are made to order just for you, which sometimes means there is a lead time while your item is being made. Please see individual product pages for shipping lead times.
Rated Excellent | See more on Trustpilot
"Great customer service, really went the extra step to ensure I got my ring in time for when I planned to propose."
"Beautiful jewellery"
★★★★★
"Beautiful products and quick delivery! Would buy from again. I enjoy their sustainable ethics too."
★★★★★
"I found the customer care to be exceptionally responsive. I needed help with getting the right size for a ring and Natalia sent me a sizing guide and also liaised with the maker for me. All very efficient. I would recommend Pearls and Pomegranates without hesitation."
★★★★★
"The service online was very prompt and efficient. I had to delay delivery of the jewellery because I was going to be away for a few days. That was no problem for the company. The item when it arrived was well wrapped and protected. All in all excellent service from a very friendly company."
★★★★★
"Great company - highly recommend. Really helpful and quick to respond to queries. Lovely jewellery."
★★★★★
"Communication and range of independent, ethical jewellery was fantastic. Would highly recommend :)"
★★★★★
"Wonderful selection of independent jewellery makers. I was totally delighted with the earrings I selected made by Tokë and I can't wait for my next purchase via the site. Brilliant designs and it always good to know you're supporting an individual's creative business."
★★★★★
